Holland America’s Cancellation Protection Plan

Holland America provides two types of coverage for cruisers, the Standard Cancellation Protection Plan (CPP Standard Plan) and the Platinum Cancellation Protection Plan (CPP Platinum Plan). Rates vary, so please ask your Vacations To Go cruise counselor for the cost of coverage for the cruise you’ve selected. Holland America's Cancellation Protection Plan must be purchased at the time of deposit and is not refundable in the event of cancellation.

CPP Standard Plan

The CPP Standard Plan will allow you, for any reason, to provide written cancellation up to 24 hours prior to scheduled cruise or tour departure and receive a cash refund equal to 80% of the applicable cancellation fee (90% if you purchased our CPP Platinum Plan). In addition, Holland America automatically assumes an additional $500 of liability for lost, damaged or delayed baggage of passengers who purchase the CPP Standard Plan still subject, however to the limitations in our baggage policies. For example, Holland America does not cover losses while baggage is in the custody of airlines.

Baggage Policy. Holland America will carry as baggage only your personal effects for your wearing, comfort or convenience during your travel with Holland America. Your baggage needs to be placed in securely constructed and locked suitcases or trunks. If your travel includes a land component, you are limited to two pieces of checked baggage and one overnight or light flight bag which must remain in your custody at all times.

Holland America does not assume any liability for any loss of, damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, computers, cellular telephones, cameras, hearing aids or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. These items should not be left lying about the ship or your stateroom, nor should they be left unattended on other vessels, railcars or other vehicles or in hotels, nor placed in luggage other than the bag you carry with you. In addition, Holland America will not assume any liability for any loss of or damage to carry-on baggage left unattended on the ship or on other modes of transportation or in hotels.

Holland America ships provide, at no extra charge, either safe-deposit boxes in the ship's Front Office or stateroom safes. Certain hotels may also provide similar facilities. Your use of safe-deposit boxes, stateroom safes or similar facilities will not increase Holland America's liability as described below.

Holland America cannot be responsible for any loss or damage that occurs before baggage comes into Holland America's actual custody when you begin your travel with us or after baggage leaves Holland America's actual custody at the end of your travel with us. In particular, please note that Holland America assumes no responsibility for loss, damage or delay while baggage is in the custody of airlines.

If Holland America, due to any cause whatsoever, is liable for loss of, damage to or delay of, your property, the amount of Holland America's liability will not exceed $600 unless you have specified to Holland America in writing the true value of your property and paid to Holland America before departure 1% of the value in excess of $100 or $600, as applicable. In that event, Holland America's liability will be limited to the amount so specified. 

The CPP Standard Plan is not insurance; it provides no rights other than those explained above. For example: It does not protect double-triple-quad occupancy rates should one or more members of your party cancel nor does it cover expenses or unused services due to trip interruption.

CPP Platinum Plan

The Platinum Cancellation Protection Plan (CPP Platinum Plan) enables you to supplement the CPP Standard Plan with insurance coverage and travel assistance services. The CPP Platinum Plan also increases the cash refund amount for cancellations made more than 24 hours prior to departure. In addition to the CPP Standard Plan benefits and the larger cash refunds, which are provided by Holland America Line-Westours Inc., the CPP Platinum Plan provides you with the following insurance benefits:

Trip Cancellation coverage provides protection if you must cancel for a covered reason during the 24 hours prior to scheduled departure. This coverage pays for forfeited, published, non-refundable payments for unused arrangements of the cruise or cruisetour portion of travel booked through Holland America (up to a maximum of $20,000).

Trip Interruption coverage provides protection if your trip is interrupted after departure due to a covered reason. This coverage pays for forfeited, published, non-refundable payments for unused arrangements of the cruise or cruisetour portion of travel booked through Holland America (up to a maximum of $20,000).

Travel Delay coverage provides reimbursement for reasonable additional accommodation and traveling expenses incurred to rejoin the trip in progress when you are delayed for more than 12 hours, due to covered reasons (up to a maximum of  $1,000, subject to a daily limitation of $100).

Emergency Medical Expense coverage pays for medical, surgical and emergency dental care in the event you become sick or are accidentally injured while traveling; you must have first sought medical care during the trip. Benefits payable will not exceed the usual, customary and reasonable charges for similar services in the geographic area in which the services were rendered. Dental expenses are limited to $500. There is a $75 deductible. Various expenses are excluded; for example, hearing aids, eyeglasses, contact lenses, treatment arising from alcohol or substance abuse are not covered.

Trip Cancellation, Trip Interruption and Travel Delay coverages generally apply in the case of covered medical reasons and listed perils (such as severe weather and natural disasters) as stated in the Certificate of Insurance. The pre-existing medical conditions exclusion will be waived if the CPP Platinum Plan coverage is requested at time of booking and paid for at time of deposit. The CPP Platinum Plan does not cover amounts you pay for air travel or for other optional programs (such as pre-cruise hotels).

You will also receive the following 24-Hour Emergency Hotline Assistance Services, arranged by the CPP Platinum Plan administrator's designated provider:
 
• Emergency Medical Transportation.
• Medical Referral
• Legal Referral
• Lost Tickets
• Passport Assistance Services
 
IMPORTANT NOTE: This is a summary of coverage. Please refer to the description of 24-Hour Emergency Hotline Services and Certificate of Insurance in the CPP Platinum Plan pamphlet available from your Vacations To Go cruise counselor which contains the details of assistance services and insurance coverage, terms, conditions, exclusions and other applicable limitations. The CPP Platinum Plan must be paid for at time of deposit and is only available for U.S. residents.

The CPP Platinum Plan enables you to supplement the CPP Standard Plan with insurance coverage underwritten by Monumental General Casualty Company (all states except as otherwise noted) under Policy Form # TAHC2000GPC; Certificate #TAHC2000GCC, or Stonebridge Casualty Insurance Company (AL, AZ, CO, DE, ID, MN, NJ, NM, NY, ND, PA, and VT) under Policy Form # TAHC5000GPS, Certificate # AHC5000GCS. The CPP Platinum Plan also includes various travel assistance services arranged by CSA Insurance Services. The CPP Platinum Plan is administered by CSA Insurance Services. These companies are not affiliated with Holland America Westours Inc.

This is not a complete description of all benefits and limitations. For full terms and conditions of coverage, ask your Vacations To Go cruise counselor. Prices, terms and conditions listed in this summary are subject to change without notice and need to be reconfirmed with your Vacations To Go cruise counselor at the time of booking.

If you book a Holland America cruise, you can purchase insurance from Holland America (CPP Standard Plan or CPP Platinum Plan) or from the independent insurance provider, CSA. Click here to see details of the CSA Vacation Guarantee.